Storm & After-Hours Service Policy

This policy defines labor rates, priorities, and expectations during after-hours service and storm or widespread outage conditions.

Standard After-Hours Service

Applies before 7:00 AM, after 5:00 PM week days, anytime weekends and holidays.

Non-agreement customers: $225 per hour (2-hour minimum)
Maintenance Agreement customers: $185 per hour (2-hour minimum)

Storm & Widespread Outage Conditions

Applies during hurricanes, named storms, widespread outages, travel restrictions, or emergency declarations.

Non-agreement customers: $250 per hour (2-hour minimum)
Maintenance Agreement customers: $200 per hour (2-hour minimum)